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What If My Order Is Damaged or Lost?

If your order shows up damaged or never arrives, don’t worry—we’ll help. Just contact us within 48 hours of delivery (or expected delivery), and we’ll take care of it.

Here’s What You Can Expect:

We keep it simple. No confusing timelines, no vague estimates. Just fast, reliable shipping so you can get your gear and get going.

Processing Time

48 hours

Shipping Time

5-7 business days

Tracking Info

Sent straight to your inbox as soon as your order ships

Standard Shipping (5-7 business days)

Most orders arrive within a week

Fast Shipping. No Waiting Games.

We know you’re excited to get your Ruff Land kennel. That’s why we don’t drag our feet—we ship every order within 48 hours of receiving it.

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