Need Help?
How to Start a Return or Exchange
Find your original
purchase receipt.
Snap some photos
to show the condition of the item.
Reach out to us
with your proof of purchase and reason for return/exchange.
Send the item back
using the instructions we provide.
Ordered the Wrong Size?
We’ve Got Your Back
Sometimes, despite our best efforts, we pick the wrong size. If that happens, you have 48 hours after delivery to request an exchange.
Here’s How It Works:
✔ Contact us within 48 hours of receiving your order.
✔ Your kennel must be unused and in new condition. (No scratches, dirt, or damage.)
✔ You cover return shipping costs.
Once we get the kennel back and confirm it’s in resellable condition, we’ll ship out the right size for you. Not sure what size you need? Reach out—we’ll help you figure it out before you even send it back.
No Hassle, No Stress
We accept returns within 30 days of delivery—no complicated fine print, just a few simple guidelines:
✔ Your item must be unused and in new condition. (No scratches, dirt, or damage.)
✔ It must be in the original packaging.
✔ You’re responsible for return shipping costs.
✔ Refunds go back to your original payment method.
What’s Not Covered?
✖️Normal pet wear and tear (chewing, scratching, digging—we see you, power chewers).
✖️Improper use or installation.
✖️Clearance or final sale items.
Received a defective or incorrect item? That’s on us. Contact us within 48 hours of delivery, and we’ll send you a replacement ASAP.
We Make Returns & Exchanges Simple—Because Life’s Complicated Enough
At A Dogs Life Inc., we believe in making things easy. If your order isn’t quite right, we’ll work with you to make it right. Whether you need to return an item or swap out your kennel for a different size, we’ve got you covered.